Refund Policy

At EQT (Easy QR Transfer), we want to make sure that you are 100% satisfied with your purchase. We offer a transparent return and refund framework managed under our online payment reseller Paddle.com.

14-Day Money-Back Guarantee

We provide a 14-day money-back guarantee for paid license key purchases (including Plus Lifetime and Plus Yearly plans) under the following conditions:

• The license key has not been activated or synced on more than 1 device.
• You encountered technical difficulties or system incompatibilities that our technical support team was unable to resolve within 7 days of contact.

Non-refundable codes

Promotional, campaign, gift, or admin-issued license codes are not refundable. They are not associated with a reversible Paddle payment. They may require redemption before a deadline and then expire after their stated use period.

Abuse & chargeback limit (rolling 365 days)

To prevent repeated purchase-and-refund abuse and card fraud: if the same purchase email or the same device is linked to three or more refund/chargeback revocations of licenses that were actually activated within any rolling 365-day window, EQT may block further purchases (email gate) and/or activations on that device. Refunds of never-activated keys do not count. One or two legitimate refunds do not trigger the limit. Payment processor fees (if any) follow Paddle policy. By purchasing you agree to this limit in our Terms of Use.

Subscription Cancellations

If you have subscribed to the Plus Yearly plan, you may cancel your subscription at any time. Upon cancellation:

• Your license will remain active and premium features unlocked until the end of your current billing period.
• You will not be charged for the next billing cycle. No partial refunds are issued for the remaining days of a active billing cycle.

Processing Refunds (Via Paddle)

All EQT payments, orders, and refund requests are processed officially by our Merchant of Record, Paddle.com. To request a refund, you can:

• Contact EQT support at support@eqt.net.im with your order details (purchase email and transaction ID). We will review it within 2 business days and submit the refund request to Paddle.
• Or use the Paddle checkout assistant/billing page directly to submit your refund request.

Once approved, refunds generally take 5 to 10 business days to appear on your bank statement or credit card balance, depending on your financial institution.